IT Consulting at Gemraj Technologies Ltd
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Service Desk Analyst

30 Open Positions
Contract type : Contract with a view to turn permanent
Lithuania, Europe

Key Responsibilities

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
  • Logging call details into tickets in the internal system.
  • Work closely with teams to obtain technical knowledge and to propose innovative solutions and update the knowledge base 
  • Meet standard KPIs (average handling time, first point resolution, call quality)

Skills

  • Knowledge of basic computer knowledge
  • Proficiency in English language (verbal and written)
  • Positive, self-starter attitude with desire to exceed client expectations
  • Attention to detail, highly organized, with an absolute focus on quality of work
  • Flexibility to work in shifts 

Requirements

  • Must be Lithuania Citizen or EU national
  • Must speak and write good English